Booking Terms

Payment by credit or debit card

LUMA Concept Hotel London makes no additional charge for payment by credit or debit cards.

Check in and check out times

LUMA Concept Hotel London operates a 3pm check in time and an 11am check out time.

LUMA Concept Hotel London operates a flexible “no check-in, no check-out 24 hour stay” policy which is subject to availability.

Pets policy

Dogs are not permitted in LUMA Concept Hotel London, with the exception of Assistance Dogs, which would include dogs for the blind or visually impaired, or dogs for the deaf or hard of hearing.

Bookings, Payment and Cancellations policy

All pre-paid Promotional rates are non-amendable, non-cancellable and non-refundable. Prepayment rates are paid at time of booking. Pay now and save

Bookings made on the Flexible public rates may be cancelled up to 12 noon, two days prior to arrival. No deposit required

A credit card is required to confirm the booking and all flexible rates will be charged for the entire stay one day prior to arrival

Groups policy

Separate terms and conditions apply to groups of five rooms and above, conferences and wedding party Please contact LUMA Concept Hotel London directly for information on the full groups and tours terms and conditions.

Additional charges

Upon arrival at the hotel, LUMA Concept Hotel London operates a £50.00 deposit for any additional charges during the stay which can be made with the accommodation payment credit card or an alternative card or cash. You will be provided for a receipt at this time and any unused deposit will be refunded to you at check out time. Additional charges may include Grab and Go breakfast or other food and beverages, or telephone charges.

Children’s policy

The charge for children is not automatically included in the rate but will be applied as follows:

  • Children 3 and under stay and dine for free
  • Children under 12 years receive complimentary accommodation when sharing a room with their parents.
  • Children 4 years and up to 11 years: breakfast is included in the rate.
  • Z-beds are not suitable for children over 12 years of age.
  • Children 12 years of age and up to 18 years will be charged a £15.00 supplement when occupying a sofa bed in the room with their parents.